We hand your products over to the deliverer within 24h (48h for DesignSkins®) after your payment was registered. Our products are shipped by GLS, DHL or the Deutsche Post. Unfortunately, we have no influence on the shipping times.
We're convinced of the quality of our products. For us it is of great interest that you are 100% satisfied with your order - just as thousands of other customers already are. Our products are custom-fit which means that every product is produced exclusively for the customer.
In case you are, nevertheless, unhappy with your product, let us know. We will send you a replacement or refund your money. Just as you like. We take your criticism and suggestions very seriously and use the information to constantly improve our service.
Our customer service is available by phone from 8 AM to 6 PM monday to friday, on saturdays from 8 AM to 3 PM (except bank holidays).
Please have your order ID (PX1234567) or your e-mail-address ready for all inquiries regarding an order.
Outside of these times you can send us a message using our contact form. Your contact person will get back to you as soon as possible.
In the meantime, why not have a look at our social media channels:
We love our customers so we are giving you all free delivery on all orders over 30€. Enter the code at checkout we'll deduct it from your total!
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